Licensing specialists monitor child care programs and provide resources. Parents can reach out to them if they have concerns regarding their child's programs.
Nikki Kraham
(405) 213-8686
Licensing History
Listed below are the non-compliances OBSERVED during a visit. The regulation, its description, the non-compliance observed according to the regulation and a plan of corrective action are all provided.
Visit Date
2026-10-27
Visit Type
Full
Purpose of Visit
Periodic
30 of 36
Areas in compliance
Non Compliances Observed:
Licensing observed one staff employed more than three months without a current CPR/FA. Expired 9/24/2026
Licensing observed children's diaper creams in the classroom and no signed permission slip for the diaper cream.
Licensing observed children's records to not have a current completed compliance file signed within the last 12 months.
Licensing observed two little tykes play houses that have broken sharp edges.
Licensing observed tall tomato cages that were laying on their sides. The bottom part that sticks into the ground were pointing to the side and pose a hazard to children.
Licensing observed two staff without orientation being completed within one week of employment.
Licensing observed 2 personnel with expired PDL's. The PDL's expired on 6/12/2026 and 6/16/2026. Licensing observed another personnel hired May 2025 that has not obtained a PDL within 12 months of employment.
Licensing observed program personnel that does not have a complete background investigation through the Background Investigation Unit.
Licensing observed personnel that has not completed ELCCT that was due by 7/8/2026.
Infant room had 6 children, with three infants, and 2 personnel. One of the personnel in the infant room working; the program does not have a complete background investigation through the Background Investigation Unit and, therefore does not count in ratios.
Licensing observed diaper cream for 5 children in the infant and one's room without a medication permission form on file.
Licensing verified a new personnel pending in CCMASS and associated. Licensing received personnel information form and Date of Employment is 4/9/26.
Licensing observed on 2/11/26 monitoring visit documented a personnel employed was not on the registry and PDL due May 2026. Licensing verified personnel during monitoring visit. Personnel hired on 5/15/2025 has not obtained a PDL.
Licensing observed personnel associated in CCMASS on 2/9/26, documented on 2/11/26 monitoring visit and received personnel information form on 3/12/26 with date of employment 11/11/2025 had not obtain CPR/FA.
Program staff working without Criminal History Review submitted to the Background Investigation Unit.
Licensing observed personnel with a PDL 4 expired on 1/24/2026 and last submitted on 1/15/2025.
Infant room had 8 children, with three infants, and 2 staff. One staff was working without Criminal History Review form submitted to the Background Investigation Unit and, therefore did not count in ratios.
Licensing observed last equipment inventory completed on 12/10/2024.
Licensing observed last physical environment checklist completed on 12/10/2024
Licensing observed three (3) assistant teachers employed since August 2025 and CPR and First aid has not been completed.
Licensing observed three (3) new personnel employed at program since, May 24, Aug 24 and Nov 24 that a personnel information form was not submitted to licensing.
Licensing observed an assistant teacher, (JE), hired in May 24 without CPR/FA. Assistant teacher is not on registry, program did not have CPR/FA on file for personnel, and personnel did not have a copy of CPR/FA.
Licensing observed on the okregistry that Master Teacher, KC, has an expired PDL. PDL expired on 1/14/25. PDL was submitted for renewal on 1/13/25. Training hours was completed on: 6/25/24 - 4 hours; 1/7/25 - 5 hours; 1/12/25 - 14 hours; 1/13/25 - 10 hours and Master Teacher, EW, has an expired PDL. PDL expired on 1/24/25. PDL was submitted for renewal on 1/15/25. Training hours was completed on: 20 hours taken 1/15/25.
Licensing observed one personnel, EW, with an expired PDL. PDL expired 10/20/23. PDL was submitted for renewal on 11/29/23.
Program did not report to licensing the next day. Program reported 3 days later.
Serious- Personnel left child unattended in the day care van for 20 to 30 mins in the daycare parking lot.
Serious- Attendance was not immediately documented each time each child entered and exited the vehicle.
Serious- On 12/12/23, driver did not complete the two methods of inspecting all areas of the vehicle for any remaining children to ensure no children were left on the vehicle.
Any complaint investigation that rises to the level of abuse/neglect is referred to Oklahoma Human Services Child Welfare Services for screening and investigation. All other complaint allegations are investigated by Oklahoma Child Care Services. Only substantiated complaints are available for viewing online.
Complaint Date
2026-06-18
Allegation Findings
Determined During Course of Investigation
Complaint:
Additional Non-Compliance Found During Investigation: 2.) *SERIOUS* Personnel: An infant has bruises on upper thigh and staff were unable to give an explanation.
Plan to Correct
Maintain active and appropriate supervision of infants at all times. Immediately reporting and documenting any known or suspected or injury. Conducting appropriate observation of infants throughout the day. Follow the facilities injury, incident reporting and child protection policies. Ensuring that staff do not speculate about the cause of an injury when the cause of an injury is unknown.
Regulation Description
340:110-3-284(c)(2)(C) - demonstrate prudent and responsible behavior reasonably ensuring children's health and safety;
Complaint:
Additional Non-Compliance Found During Investigation: 3.) *SERIOUS* Learning program - An infant was left in its car seat after arrival and departure with the parent for approximately 20 minutes or more.
Plan to Correct
Staff will be instructed that infants must be promptly removed from car seats upon arrival safely transitioned to the designated care area. Car seats are then stored in office and used for emergency preparedness purposes only.
Regulation Description
340:110-3-289(j)(3) - do not remain for more than 20 minute increments in equipment restricting freedom of movement, such as rest equipment, swings, high chairs, or stationary activity centers, except while eating in high chairs or similar stationary equipment. Children only sleep in appropriate rest equipment, per OAC 340:110-3-296.
Complaint:
Additional Non-Compliance Found During Investigation: 4.) *SERIOUS* Ratios: On 6/16/2026 at 7:27am ratio was 25:2 with 2 infants.
Plan to Correct
The center will ensure that staffing assignments are reviewed each morning before children enter the classroom to verify that the appropriate teacher to child ratio is maintained at all times. Management will monitor classroom ratios throughout the day and will immediately provide additional qualified teaching staff when enrollment or attendance changes require it.
Regulation Description
340:110-3-286(a) - Ratios. Ratios are the number of teaching personnel required to be physically present with a child or group of children, per Oklahoma Administrative Code (OAC) 340 Appendix GG - Ratios and Group Sizes. Only teaching personnel count in ratios, unless requirements specifically state otherwise. The program is required to maintain ratios at all times.
Complaint:
Additional Non-Compliance Found During Investigation: 5.) Records - Daily personnel attendance records lack departure times, and not all personnel in attendance are documented.
Plan to Correct
The center will ensure that all personnel accurately document their arrival and departure time on ProCare. The Director or Asst Director will review the personnel attendance daily to verify that all individuals present are documented and that both arrival and departure times are recorded.
Regulation Description
340:110-3-281.2(c)(5)(A)(i) - promptly documented on paper, including personnel's full name and arrival and departure time; and
Complaint Date
2024-07-02
Allegation Findings
Complaint Date
2024-01-25
Allegation Findings
Substantiated
Complaint:
2.) (Serious): Discipline. Inappropriate- Staff grabbing child by the arm.
Plan to Correct
Director had meeting on discipline and behavior guidance with teaching personnel on 4/1/24. Teaching personnel are aware of all physical inappropriate discipline and what appropriate discipline can be used. In the future teaching personnel will not use inappropriate physical discipline. Teaching personnel will only use discipline appropriate to age and developmental level and responsive to the circumstance.
Regulation Description
340:110-3-288(c)(1)(A) - actions that could cause pain, such as shaking, hitting, striking with an object, spanking, swatting, thumping, pinching, popping, shoving, spatting, hair pulling, yanking, and slamming;
Complaint:
3.) (Serious): Discipline. Inappropriate- Child was in trouble and the staff yelled at child.
Plan to Correct
Director had meeting on discipline and behavior guidance with teaching personnel on 4/1/24. Teaching personnel are aware of all psychological and emotional inappropriate discipline and what appropriate discipline can be used. In the future teaching personnel will not use inappropriate psychological and emotional discipline. Teaching personnel will only use discipline appropriate to age and developmental level and responsive to the circumstance.
Regulation Description
340:110-3-288(c)(2)(C) - yelling at a child out of anger or using harsh or profane language;
Complaint:
Additional Non-Compliance Found During Investigation: 4.) (Serious): Personnel-Personnel did not report suspected child abuse and neglect of a child.
Plan to Correct
Director had meeting on 4/1/24 regarding personnel general qualifications and personal responsibilities include reporting child abuse and neglect per Reporting in requirements and the consequences of failure to report. In the future personnel are required to report if personnel has reason to believe a child has been abused or neglected to the hotline.
Regulation Description
340:110-3-284(c)(3) - Reporting child abuse and neglect. Personnel report suspected child abuse and neglect and human trafficking, per OAC 340:110-3-280(b).
Complaint:
Additional Non-Compliance Found During Investigation: 5.) Records- Transportation attendance is not being documented immediately on the transportation attendance log each time a child enters and exits.
Plan to Correct
The children will line up to enter the van, then child will be checked out of Brightwheel and enter the van. The time the child enter the van will be recorded on the transportation log. Upon dropping off at school when the children exits the van that time will be entered on the transportation log. When picking the children up from school the time the child enters the van will be documented on the transportation log. When arriving back to the center when child exits the van that time will be entered on transportation log the child will be checked into Brightwheel.
Regulation Description
340:110-3-281.2(d)(5)(A) - immediately documented each time each child enters and exits the vehicle; and
Complaint:
Additional Non-Compliance Found During Investigation: 6.) Records- Children attendance is not being documented in Brightwheel for every child in attendance. Attendance maintained on paper does not have child's full name, arrival and departure time.
Plan to Correct
All children will be entered into Brightwheel upon arriving either by parent or personnel. All children will be signed out immediately at departure either by parent or personnel. All children who are transported from school to the center will be checked in upon arrival. If the childs parent's is at the center upon arrival the the child will be signed out up receipt to the parent.
Regulation Description
340:110-3-281.2(c)(5)(B)(i) - promptly documented on paper, including the child's full name and arrival and departure time; and
Complaint Date
2024-01-25
Allegation Findings
Substantiated
Complaint:
2.) (Serious): Discipline: Inappropriate- Staff grabbed child by his arm and left a mark.
Plan to Correct
Director had meeting on discipline and behavior guidance with teaching personnel on 4/1/24. Teaching personnel are aware of all physical inappropriate discipline and what appropriate discipline can be used. In the future teaching personnel will not use inappropriate physical discipline. Teaching personnel will only use discipline appropriate to age and developmental level and responsive to the circumstance.
Regulation Description
340:110-3-288(c)(1)(A) - actions that could cause pain, such as shaking, hitting, striking with an object, spanking, swatting, thumping, pinching, popping, shoving, spatting, hair pulling, yanking, and slamming;
Complaint:
Additional Non-Compliance Found During Investigation: 4.) (Serious): Personnel-Personnel did not report suspected child abuse and neglect of a child.
Plan to Correct
Director had meeting on 4/1/24 regarding personnel general qualifications and personal responsibilities include reporting child abuse and neglect per Reporting in requirements and the consequences of failure to report. In the future personnel are required to report if personnel has reason to believe a child has been abused or neglected to the hotline.
Regulation Description
340:110-3-284(c)(3) - Reporting child abuse and neglect. Personnel report suspected child abuse and neglect and human trafficking, per OAC 340:110-3-280(b).
Complaint:
Additional Non-Compliance Found During Investigation: 5.) Records- Transportation attendance is not being documented immediately on the transportation attendance log each time a child enters and exits.
Plan to Correct
The children will line up to enter the van, then child will be checked out of Brightwheel and enter the van. The time the child enter the van will be recorded on the transportation log. Upon dropping off at school when the children exits the van that time will be entered on the transportation log. When picking the children up from school the time the child enters the van will be documented on the transportation log. When arriving back to the center when child exits the van that time will be entered on transportation log the child will be checked into Brightwheel.
Regulation Description
340:110-3-281.2(d)(5)(A) - immediately documented each time each child enters and exits the vehicle; and
Complaint:
Additional Non-Compliance Found During Investigation: 6.) Records- Children attendance is not being documented in Brightwheel for every child in attendance. Attendance maintained on paper does not have child's full name, arrival and departure time.
Plan to Correct
All children will be entered into Brightwheel upon arriving either by parent or personnel. All children will be signed out immediately at departure either by parent or personnel. All children who are transported from school to the center will be checked in upon arrival. If the childs parent's is at the center upon arrival the the child will be signed out up receipt to the parent.
Regulation Description
340:110-3-281.2(c)(5)(B)(i) - promptly documented on paper, including the child's full name and arrival and departure time; and
To contact Child Care Services: 405-521-3561 - or - 405-522-5050 (option 1) To report abuse or neglect: 800-522-3511 To apply for child care benefits: https://www.okdhslive.org/